E-Books → The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking




Published by: rosea on 23 September 2011  |   0       | Report post

The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking
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The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking
114 pages | Aug 31 2010 |ISBN:0470013206 | PDF | 1.5 Mb

This new book on retail banking is both readable and innovative. Its analysis is unusually accessible in its style, and the book's conclusions and predictions will be rightly thought provoking. The customer is gaining real power and this new book's insights on the importance of leadership, the need to unleash creativity and to make a bank's IT and people resource work together more effectively for customer satisfaction are important pointers to the shape of future competitive differentiation

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